Refund policy

Returns and Refunds

We want you to order with confidence. Please review the following policy before purchasing.

Resin products

All resin products are final sale and cannot be returned or exchanged. This includes epoxy, polyaspartic, polyurethane, resin-based coatings, and similar one-component or two-component products. These materials can be affected by storage conditions, temperature, shelf life, contamination, and handling after they leave our facility, so we cannot accept them back.

Dry goods

Eligible dry goods may be returned within 30 days of delivery if they are unopened, unused, undamaged, and in their original packaging. Examples may include tools, accessories, and other non-liquid or non-resin products.

Before returning any item, email mike@roseconcreteresurfacing.com for return authorization and instructions. Returns sent without prior authorization may not be accepted.

Return shipping

The customer is responsible for all return shipping costs. Original shipping charges are nonrefundable. We recommend using a trackable and insured shipping service, as we are not responsible for items lost or damaged in transit.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary by financial institution.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within five business days of delivery at mike@roseconcreteresurfacing.com. Include your order number and clear photos of the product, packaging, and shipping label so we can evaluate the issue.

Contact

Questions about returns may be sent to mike@roseconcreteresurfacing.com.